Picture taken May-30-2004. Notice the rope was wrapped 270 degrees around the plastic or ceramic "donut" which causes binding if you try to raise up the awning. It should be wrapped only 90 degrees to make the turn.
Update: They did come around and fix it the week of June-28-2004.
Picture taken May-30-2004. Notice the puckering in the bottom - middle of the awnings. Also notice the general wrinkled appearance.
Picture taken June-5-2004. Notice the puckering in the bottom - middle of the awnings. Also notice the general wrinkled appearance.
Picture taken July-25-2004. The puckering in the bottom - middle of the awnings and the general wrinkled appearance are still there.
Obviously the mis-routed rope was due to Williams Awning Company making an error in rehanging the awning. They did correct that after a few weeks. The general wrinkled appearance seems to be due to or aggrevated by the cloth being pushed to one side of the awning frame as the awnings were clamped in place to the window frame. This was helped slightly but not eliminated by that same visit a few weeks later. I think that the puckering was caused by the re-sewing either being done wrong or being done with the wrong type of thread. Unfortunately, the puckering does not seem to be helped by the return visit, and since it is well into summer, we asked them to fix the puckering during next winter. Also, it seems that the locations of the 2 smaller awnings in the pictures are reversed. These Williams Awnings are custom made and sized and if they are put on the wrong windows, they will not fit as well, possibly contributing to the non-crisp appearance and possibly also to rubbing and excess wear. By the way, they did not re-locate the transposed awnings on their late June visit.
As a side note, this is a good example of what can go wrong with a business without good monitoring of the type of work your business is turning out. And if by chance your business does make a mistake, the remedy should be quick and ALL things that can be remedied quickly should be done. Sure they are just awnings, but if awnings are the business of Williams Awning Co., it SHOULD be a big deal.
Invoice bill.
Yes, the total is $ 242.00 .
$ 150.00 to re-sew them improperly and cause puckering.
$ 92.00 to hang them up poorly the first time.
The white speck is a hole that should have been fixed by the re-sewing. (1st floor by A/C)
The white specks are holes that should have been fixed by the re-sewing. (2nd floor rear)
The white speck is a hole that was probably caused by rubbing because this awning is still transposed with another one. That would be part of the re-hanging that we are billed for. (2nd floor rear)
Past Due notice.
Penalty of $ 5.97
According to the bottom of the first invoice, the finance charge would be 1.5 % .
(If they dared to expect full payment for partial work.)
$ 242.00 x .015 = $ 3.63 NOT $ 5.97 .
Not only are they penalizing me for witholding payment until the job is done properly, (they withheld a job well done), but they are charging me much more interest than the paperwork says it should be.
Would that be a violation of some kind of law?
It is annoying and curious when the first one to show bad faith ( Williams Awning Company ) is so quick to penalize (and over penalize).
This site is run by a customer who feels that some attention to detail was lacking from Williams Awning Company.
This site is NOT part of Williams Awning Company.
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